• Home
  • Get Help
    • Make a Will
    • Enduring Powers of Attorney
    • Enduring Powers of Guardianship
    • Divorce
    • Interaction between Family Law and Succession Law
    • Children's Matters
    • Property Matters
    • Property Orders
    • Applying for a Family Violence Restraining Order (FVRO)
    • Applying for a Violence Restraining Order (VRO)
    • Differences between FVRO and VRO
    • Apply for Probate
    • Duties of an Executor
    • Letters of Administration
    • Dividing Fences
    • Overhanging Branches
    • Consumer Issues
    • Disputes with your Employer
    • Claim Criminal Injuries Compensation
    • Issues with Dogs
    • Issues with Cats
    • Useful Contacts
    • Privacy
  • Legal Advice
    • Preparing for your Appointment
    • Legal Document Fees
    • Payment and Cancellations
    • Community Legal Centres in WA
  • Mediation
    • Family and Child Mediation
    • Community Mediation
    • Commercial Mediation
  • Shop
  • Volunteer
  • About Us
    • Our Services
    • Branches
    • Board and Staff
    • Publications
    • Privacy Policy
    • Feedback
    • Terms of Use
    • Our Partners
    • Branch Login
      • Honoraria
  • Contact
Citizens Advice Bureau

Page translation

English English
en Englishaf Afrikaanssq Albanianar Arabichy Armenianaz Azerbaijanibe Belarusianbg Bulgarianca Catalanzh-CN Chinese (Simplified)zh-TW Chinese (Traditional)hr Croatiancs Czechda Danishnl Dutchet Estoniantl Filipinofi Finnishfr Frenchgl Galicianka Georgiande Germanel Greekht Haitian Creoleiw Hebrewhi Hindihu Hungarianis Icelandicid Indonesianit Italianja Japaneseko Koreanlv Latvianlt Lithuanianmk Macedonianms Malaymt Malteseno Norwegianps Pashtofa Persianpl Polishpt Portuguesero Romanianru Russiansr Serbiansk Slovaksl Slovenianes Spanishsw Swahilisv Swedishta Tamilte Teluguth Thaitr Turkishuk Ukrainianur Urduvi Vietnamesecy Welsh

Provided by Google. The Citizens Advice Bureau does not accept responsibility for any inaccuracies in the translation.


The Citizens Advice Bureau of WA acknowledges the traditional custodians of this incredible land on which our offices are located.
We pay our respects to elders past, present and emerging, and hope for a future that is kind, fair and has meaningful reconciliation.

  • Home
  • Get Help
    • Make a Will
    • Enduring Powers of Attorney
    • Enduring Powers of Guardianship
    • Divorce
    • Interaction between Family Law and Succession Law
    • Children's Matters
    • Property Matters
    • Property Orders
    • Applying for a Family Violence Restraining Order (FVRO)
    • Applying for a Violence Restraining Order (VRO)
    • Differences between FVRO and VRO
    • Apply for Probate
    • Duties of an Executor
    • Letters of Administration
    • Dividing Fences
    • Overhanging Branches
    • Consumer Issues
    • Disputes with your Employer
    • Claim Criminal Injuries Compensation
    • Issues with Dogs
    • Issues with Cats
    • Useful Contacts
    • Privacy
  • Legal Advice
    • Preparing for your Appointment
    • Legal Document Fees
    • Payment and Cancellations
    • Community Legal Centres in WA
  • Mediation
    • Family and Child Mediation
    • Community Mediation
    • Commercial Mediation
  • Shop
  • Volunteer
  • About Us
    • Our Services
    • Branches
    • Board and Staff
    • Publications
    • Privacy Policy
    • Feedback
    • Terms of Use
    • Our Partners
    • Branch Login
  • Contact
  • Home  
  • Get Help  
  • Consumer Issues

Consumer Issues

Consumer Issues

Whether you've purchased a faulty item, have been a victim of a scam or want to find out how to complain, we can help. We've compiled a list of useful links which will help you to find the information you need to make a decision about what to do.

Useful Links

Consumer Protection (Department of Mines, Industry Regulation & Safety) have a useful guide to your rights as a consumer on their website. As a consumer, you have rights under the Australian Consumer Law which apply whether you've bought something new, used or online (from an Australian seller).

If you think you've been a victim of a scam, you can report it to Scamwatch.

If you need legal advice about banking, financial or consumer issues, you can contact the Consumer Credit Legal Service WA on (08) 9221 7066. If you're in financial difficulty, the Financial Counsellors Association of Western Australia can provide help and advice.

The Australian Securities and Investments Commission Infoline (1300 300 630) can give information on the obligations of credit providers. It deals with complaints about misleading and deceptive conduct in the provision of goods and services.

The ASIC MoneySmart website has information on how to complain about financial services and products - the site also contains sample complaint letters.

The Personal Property Securities Register (PPSR) can be searched before you purchase a car, motorbike, caravan, trailer or boat. For more information on PPSR when buying a car see the My Car website from Legal Aid WA. This website resource provides essential information for car buyers, whether buying privately, through a car dealership or at auction. Use this website to learn about your legal rights when buying a car and where to get help if something goes wrong. You are also covered by Australian Consumer Law when you purchase a vehicle.

If you have a problem in relation to your mobile phone, visit the ASIC MoneySmart website for more information. The Telecommunications Consumer Protections Code is also a good source of information. For problems with a phone bill, contract, coverage, network faults, or overcharging, contact the Telecommunications Industry Ombudsman on 1800 062 058.

The Australian Competition and Consumer Commission (ACCC) has a number of useful guides about consumer issues.

Mission

To connect people with information and services so they can make independent and informed decisions.

Informing Western Australia since 1963
  • Home
  • Get Help
    • Make a Will
    • Enduring Powers of Attorney
    • Enduring Powers of Guardianship
    • Divorce
    • Interaction between Family Law and Succession Law
    • Children's Matters
    • Property Matters
    • Property Orders
    • Applying for a Family Violence Restraining Order (FVRO)
    • Applying for a Violence Restraining Order (VRO)
    • Differences between FVRO and VRO
    • Apply for Probate
    • Duties of an Executor
    • Letters of Administration
    • Dividing Fences
    • Overhanging Branches
    • Consumer Issues
    • Disputes with your Employer
    • Claim Criminal Injuries Compensation
    • Issues with Dogs
    • Issues with Cats
    • Useful Contacts
    • Privacy
  • Legal Advice
    • Preparing for your Appointment
    • Legal Document Fees
    • Payment and Cancellations
    • Community Legal Centres in WA
  • Mediation
    • Family and Child Mediation
    • Community Mediation
    • Commercial Mediation
  • Shop
  • Volunteer
  • About Us
    • Our Services
    • Branches
    • Board and Staff
    • Publications
    • Privacy Policy
    • Feedback
    • Terms of Use
    • Our Partners
    • Branch Login
  • Contact
Recognised Mediator Accreditation Body to 2021 Citizens Advice Bureau Registered Charity
National Association of Community Legal Centres
^Top

Disclaimer for our website: This website is presented by the Citizens Advice Bureau (CAB) for the purpose of disseminating information free of charge for the benefit of the public. CAB monitors the quality of the information available on this website and updates the information regularly. However, CAB does not guarantee, and accepts no legal liability whatsoever arising from, or connected to, the accuracy, reliability, currency or completeness of any material contained on this website or on any linked site. CAB recommends that users exercise their own skill and care with respect to their use of this website and that users carefully evaluate the accuracy, currency, completeness and relevance of the material on the website for their purposes. This website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances.

Copyright © 2021 All Rights Reserved