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For mediation enquiries, please call us directly on 9325 4121 or email

What is mediation?

Mediation is a form of dispute resolution where parties who are in dispute can meet in the presence of a neutral, impartial and independent mediator. Mediators are trained to facilitate a discussion between the parties so that together they may find a solution suitable to both parties.

Our mediation service is based at our Perth CBD office. The service uses a ‘co-mediation’ model where two mediators are present. Throughout the process, the mediators maintain neutrality and ensure that the process is fair and equitable for both parties. At Citizens Advice Bureau, we can assist in mediating parenting matters, family property issues, grandparenting issues, small commercial, Elder issues, Associations and community disputes.

How long will mediation take?

We will never rush clients into reaching a decision during a mediation session. A mediation session generally lasts for 2 – 3 hours, depending on the type of dispute. If the matter is not resolved or additional information is required, then a further session can be booked. 


We have professionally and nationally qualified and experienced mediators who receive ongoing training and professional development.

All Citizens Advice Bureau’s mediators are accredited under the National Mediator Accreditation System (NMAS). Additionally, Citizens Advice Bureau is a Recognised Mediator Accreditation Body (RMAB). For information on accreditation and NMAS standards please click this link.

All our family law mediators are Family Dispute Resolution Practitioners (FDRPs) accredited under the Family Law Act 1975.

Privacy and Confidentiality

The mediation process is confidential, and all personal information is protected and managed in accordance with the Privacy Act 1988.

Neighbourhood disputes and mediation

If you live in any of the local government areas below you may be eligible for no cost to the residents mediation for neighbourhood (civil) disputes.
The following have an arrangement with the Citizens Advice Bureau to assist their residents with neighbourhood disputes. Please contact either your local council, CAB’s mediation service on 9325 4121, or CAB’s Infoline service on 9221 5711 for further information.

Informing Western Australia since 1963

Mission: To connect people with information and services so they can make independent and informed decisions.

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